Is It Permissible to Work in the Call Centre Section of an Insurance Broker?

Hanafi Fiqh

Answered by Ustadh Salman Younas

Question: Assalam aleykum

Is it permissible to work in the call centre section of an insurance broker? Or any other section of the company?

Answer: assalamu alaykum

It would be permitted to take on a job provided that: (a) the work itself is permitted and (b) the income that one receives is from a permitted source.

If your job at the call centre does not involve directly dealing with interest or directing people to buy insurance policies, it would be permitted. Otherwise, it would not be because insurance is not permitted as detailed here.

Further, even if the job is permitted, if your salary is coming from profits earned largely through the insurance services of the company, it would not be permitted to work for them. However, if the company has permissible avenues of income generation, then you may take a salary from them.

Overall, it is best to avoid such lines of work as they inevitably involve dealing with the impermissible.

[Ustadh] Salman Younas

Checked and approved by Shaykh Faraz Rabbani

Ustadh Salman Younas graduated from Stony Brook University with a degree in Political Science and Religious Studies. After studying the Islamic sciences online and with local scholars in New York, Ustadh Salman moved to Amman. There he studies Islamic law, legal methodology, belief, hadith methodology, logic, Arabic, and tafsir.